Product suite
Analytics & CX
Measure every conversation with real-time speech analytics, CSAT and FCR, conversational intelligence, and automated quality assurance across the agent floor.
Suite overview
4 products in this suite
Each product page covers challenges, how it works, capabilities, use cases, and FAQs—so teams can evaluate fit before a demo.
Real-Time Speech Analytics
Monitor live calls for sentiment, compliance triggers, and keywords to guide active conversations.
Customer Experience (CX) Metrics
Track vital performance indicators like CSAT, NPS, and First Contact Resolution across all touchpoints.
Conversational Intelligence Suite
Extract deep insights, trends, and topic breakdowns from 100% of recorded customer interactions.
AI Quality Assurance (QA)
Automate performance scoring and compliance monitoring for every agent interaction at scale.
In this suite
Explore each product in detail
Real-Time Speech Analytics
Monitor live calls for sentiment, compliance triggers, and keywords to guide active conversations.
Monitor live calls for sentiment, compliance triggers, and keywords so supervisors and copilots can guide conversations in the moment—not only after the fact.
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Customer Experience (CX) Metrics
Track vital performance indicators like CSAT, NPS, and First Contact Resolution across all touchpoints.
Track CSAT, NPS, First Contact Resolution, and related CX KPIs across every voice and digital touchpoint—so leaders see experience health in one scorecard.
Explore product →
Conversational Intelligence Suite
Extract deep insights, trends, and topic breakdowns from 100% of recorded customer interactions.
Extract deep insights, trends, and topic breakdowns from 100% of recorded customer interactions so product, ops, and CX teams act on what customers actually say.
Explore product →
AI Quality Assurance (QA)
Automate performance scoring and compliance monitoring for every agent interaction at scale.
Automate performance scoring and compliance monitoring for every agent interaction—score 100% of conversations, not a small sample.
Explore product →Analytics & CX FAQ
Real-Time Speech Analytics, Customer Experience metrics, Conversational Intelligence, and AI Quality Assurance (QA).
Ready to deploy Analytics & CX?
Talk with our solutions team about channels, volume, and rollout—mapped to this suite’s products.