Question 1

How is ZialCX pricing structured?

Accepted Answer

Plans are based on agents, channels, conversation volume, and AI modules. Monthly and yearly options are listed on this page; enterprise proposals can adjust for multi-site or multi-brand scope.

Question 2

What is included in each plan?

Accepted Answer

Each plan lists core platform capabilities and feature entitlements. Compare the feature table on this page for channel coverage, AI agents, analytics, and admin controls.

Question 3

Can we start monthly and switch to yearly later?

Accepted Answer

Yes. You can begin on a monthly cycle and move to yearly billing when you are ready. Yearly plans typically include a discount versus month-to-month.

Question 4

Do prices include implementation and integrations?

Accepted Answer

Listed plan prices cover platform access for the selected package. Implementation, custom integrations, and professional services are scoped separately based on your systems and rollout plan.

Question 5

Which payment methods are supported?

Accepted Answer

Checkout supports Stripe for international cards and Razorpay for India (UPI, cards, and netbanking). The gateway is recommended from your billing country and currency.

Question 6

Is there a free trial or proof-of-concept?

Accepted Answer

Pilot and proof-of-concept options depend on plan and scope. Contact sales from pricing or book a demo to confirm trial eligibility and success criteria.

Question 7

Can we change plans after purchase?

Accepted Answer

Yes. You can upgrade or adjust modules as volume and channels grow. Plan changes are coordinated through billing support so entitlements stay aligned with your subscription.

Question 8

Do you offer volume or multi-year discounts?

Accepted Answer

Volume, multi-site, and multi-year commercial terms are available for larger deployments. Request a proposal for procurement-ready pricing.

Features	Growth	EnterpriseMost popular	Global Scale
AI Agents & Automation
Conversational AI Chatbots	Core channels
AI Voice Agents
Conversational IVR
AI Copilot & Agent Assist
Knowledge grounding & guardrails	Standard	Advanced	Custom
Custom model adaptation
Contact Center & Telephony
Cloud contact center (ACD & routing)	Basics
Omnichannel agent desktop
Cloud PBX & business calling	Add-on
Predictive / power dialers		Add-on
Skill-based & AI routing	Basic
High-volume voice capacity		Standard	Enterprise
Multi-region deployment
Channels & Engagement
Web chat & email
WhatsApp Business messaging	Add-on
SMS & Messenger
Unified inbox & conversation history	Limited
Proactive journeys & campaigns
Analytics, QA & CX
Standard analytics dashboards
Real-time speech analytics
CX metrics (CSAT, NPS, FCR)	Basic
Conversational intelligence & topics
AI Quality Assurance scorecards
Advanced SLA & wallboards
Executive ROI & QBR reporting
Integrations & Security
CRM connectors	Standard	Advanced	Custom
Custom / API integrations
SSO & role-based access
Audit logs & data controls	Basic
Enterprise security review support
Support, Onboarding & Success
Email & chat support
Onboarding playbooks
Dedicated success manager
Professional services		Add-on
Premium SLA		Standard
24/7 priority support
Free trial available

Solutions built around how you win customers

Learn, plan, and accelerate AI CX

Built for enterprise CX transformation

Enterprise pricing aligned to scope, volume, and ROI

Growth

Enterprise

Global Scale

Comprehensive feature comparison

Pricing FAQ

Need a formal proposal for procurement?