1. Introduction
This Refund and Cancellation Policy applies to the products and services provided by Intervanguard Technologies Private Limited, operating under the brand name ZialCX ("Company", "we", "us", or "our").
ZialCX provides subscription-based business communication software, including Cloud PBX, contact center solutions, omnichannel communications, AI-powered agents, conversational AI, and related services.
By purchasing or subscribing to our services, you acknowledge this Policy, together with our Terms & Conditions and other applicable agreements.
2. Subscription Plans and Billing
ZialCX services may be offered through monthly, annual, usage-based, or other subscription plans, as specified on the applicable pricing page, order form, invoice, or commercial agreement.
Subscription fees, billing frequency, included features, usage limits, and additional charges will be communicated before purchase or as otherwise agreed in writing.
Depending on your plan, additional charges may apply for telephone calls, messaging, AI usage, third-party integrations, additional users, storage, or other consumption-based services.
You are responsible for reviewing your selected plan, applicable charges, and billing terms before completing a purchase.
3. Subscription Cancellation
You may request cancellation of your ZialCX subscription by contacting us at support@zialcx.com or by using an available account cancellation feature, where provided.
Unless otherwise stated in your order form or subscription agreement, cancellation will take effect at the end of the current paid billing period. You may continue to access the applicable services until that period ends, subject to these Terms and any applicable service restrictions.
To avoid a subsequent renewal charge, you should submit your cancellation request before the next billing date and allow reasonable time for processing.
For annual subscriptions, custom enterprise agreements, or subscriptions subject to a minimum commitment, the cancellation terms in the applicable written agreement will apply.
Cancellation stops future renewals where applicable but does not automatically entitle you to a refund of fees already paid.
4. Refund Eligibility
Subscription fees are generally non-refundable once a billing period has started, except where a refund is expressly provided in your agreement, approved by us, required by applicable law, or warranted by a verified billing error.
We may review refund requests on a case-by-case basis, taking into account the circumstances, service usage, applicable contractual terms, and legal requirements.
Where a refund is approved, it will generally be issued to the original payment method unless otherwise agreed or required by law.
5. Duplicate Charges and Billing Errors
If you believe that you have been charged more than once for the same transaction, charged an incorrect amount, or billed in error, please contact us at support@zialcx.com.
We will review the relevant transaction and billing records. Where a duplicate charge or billing error is confirmed, we will take appropriate corrective action, which may include a refund, credit, or billing adjustment.
Please provide relevant transaction references, invoice details, dates, and other information reasonably necessary to investigate your request. Do not send full payment card numbers or security codes by email.
6. Usage-Based and Consumption Charges
Charges for services already consumed or used are generally non-refundable, except where required by applicable law or where a billing error or other valid adjustment is confirmed.
These charges may include telephone calls, messaging, AI agent interactions, AI processing, third-party services, additional usage, and other metered features.
You are responsible for monitoring your account usage, configured service limits, and applicable rates. Where available, we encourage you to configure usage limits and account controls to help manage consumption.
7. Free Trials, Demonstrations, and Promotional Offers
Where offered, free trials, product demonstrations, credits, discounts, and promotional offers are subject to the conditions communicated at the time of the offer.
Unless otherwise specified, free demonstrations or trials do not create an entitlement to a refund for separately purchased services.
If a free trial converts to a paid subscription, the applicable pricing, renewal, and cancellation terms communicated during registration or checkout will apply.
Promotional credits and discounts generally have no cash value and are not refundable, except where required by applicable law or expressly stated in the relevant offer.
8. Service Interruptions and Availability
We make reasonable efforts to maintain reliable access to our services. However, temporary interruptions may occur due to maintenance, telecommunications or network failures, third-party outages, security incidents, or circumstances beyond our reasonable control.
A service interruption does not automatically entitle you to a refund. Any service credits, refunds, or other remedies arising from service availability issues will be determined under the applicable service-level agreement, subscription agreement, or applicable law.
Where an applicable service-level agreement provides service credits or other remedies, those provisions will govern the relevant claim.
9. Failed Payments and Subscription Suspension
If a payment fails or remains overdue, we may notify you and request that you update your payment method or settle the outstanding balance.
Subject to applicable law and your agreement, we may restrict or suspend affected services if payment remains outstanding.
Suspension or termination resulting from non-payment does not automatically entitle you to a refund of fees already paid or waive outstanding payment obligations.
10. How to Request a Refund
To request a refund or billing adjustment, contact us at support@zialcx.com with the subject line "Refund Request".
Please include the following information where available:
- Your name and registered business email address.
- Your company name and relevant account or subscription identifier.
- The invoice number or transaction reference.
- The date and amount of the charge.
- A description of the reason for your request.
We may request additional information reasonably necessary to verify the transaction and assess your request. Please do not include full payment card details, passwords, or other unnecessary sensitive information in your email.
11. Refund Review and Processing Time
We aim to acknowledge refund requests within a reasonable period and review them as promptly as practicable.
Where a refund is approved, we will initiate the refund within a reasonable processing period and notify you where appropriate.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment processor, payment method, and country.
If additional investigation is required, we may contact you for further information.
12. Chargebacks and Payment Disputes
If you believe a charge is incorrect or unauthorized, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.
Nothing in this Policy limits your right to dispute a transaction through your bank, card issuer, payment provider, or another authorized channel, in accordance with applicable rules and law.
We may provide relevant transaction, subscription, and service records to payment processors or financial institutions when responding to a legitimate payment dispute, subject to applicable law.
13. Statutory Rights and Consumer Protection
This Policy does not exclude, restrict, or replace any mandatory refund, cancellation, withdrawal, warranty, or consumer protection rights that apply under the laws governing your transaction.
Where applicable law grants you a right to a refund or cancellation that differs from this Policy, the mandatory legal requirement will prevail.
If you are purchasing as a business customer under a negotiated enterprise agreement, the refund and cancellation provisions in that agreement will apply to the extent permitted by law.
14. Changes to This Policy
We may update this Refund and Cancellation Policy from time to time to reflect changes to our services, billing arrangements, business practices, or legal requirements.
Updated versions will be published on our website with a revised "Last Updated" date. Where required by applicable law or contract, we will provide appropriate notice.
Changes will not remove rights that have already accrued or override mandatory legal protections.
15. Contact Information
If you have questions about this Policy, need assistance with a cancellation, or wish to submit a refund request, please contact us.
Company: Intervanguard Technologies Private Limited
Brand: ZialCX
Email: support@zialcx.com
Website: https://zialcx.com
Last Updated:March 08 2026