Can Cloud PBX connect to our contact center?

Yes. PBX and contact center designs can share numbers, routing, and user identity depending on your telephony architecture.

Do we need on-prem hardware?

Cloud PBX is designed to reduce on-prem phone system dependency. Endpoint and SIP choices depend on your sites and devices.

Is call recording available?

Recording and retention options can be enabled according to your compliance policy and product configuration.

How are users and extensions managed?

Admins provision users, numbers, and permissions centrally so distributed teams stay consistent.

Can we keep existing numbers?

Number porting and SIP trunk options are planned during onboarding. Availability depends on carriers and regions.

CCaaS Solutions

Cloud PBX & VoIP for business calling

Replace legacy PBX with scalable cloud VoIP extensions, hunt groups, auto-attendant, and softphones—tightly integrated with contact center and AI routing.

Scalable business phone solutions

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Challenges

What this product helps teams solve

Aging PBX hardware
Maintenance cost and limited mobility slow hybrid work.
Disconnected from CX
Business phones and contact center stacks are managed separately.
Slow site rollout
Opening offices or remote teams requires complex telephony projects.

Outcomes

Business outcomes

Lower telephony spend
Faster site rollout
Unified admin

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How it works

From first contact to resolution and insight

Follow the animated workflow below—each step shows the full action path from customer contact through resolution and insight.

Cloud PBX & VoIP System flow

Step 01
Provision numbers and extensions
Step 02
Configure attendant and hunt groups
Step 03
Users call via softphone or deskphone
Step 04
Transfer, park, and conference as needed
Step 05
Optional contact center escalation

Step 01
Provision numbers and extensions
Step 02
Configure attendant and hunt groups
Step 03
Users call via softphone or deskphone
Step 04
Transfer, park, and conference as needed
Step 05
Optional contact center escalation

Capabilities

Key capabilities in detail

Cloud extensions
Give teams softphones, deskphones, and mobile clients.
Auto-attendant
Greet callers and route to departments without a legacy PBX.
Hunt groups and queues
Distribute internal and customer calls fairly.
Call controls
Transfer, park, hold, and conference with familiar workflows.
Number management
Port DIDs and organize business numbers centrally.
Admin and SSO
Manage users with enterprise identity and access controls.

Cloud extensions and softphones
Auto-attendant and hunt groups
Deskphone and mobile clients
Call parking, transfer, and conferencing
Number porting and DID management
SSO and admin controls

Business telephony

Cloud PBX & VoIP System built for modern teams

Virtual switchboard, extensions, and enterprise telephony without hardware lock-in.

Business Telephony

22 features

Virtual PBX

Full phone system in the cloud.

SIP Extensions

Extension Dialing

Reach colleagues with short dial codes.

Auto Attendant

Professionally greet and direct callers.

Multi-Level IVR

Self-service menus for departments.

Ring Groups

Ring multiple members for shared numbers.

Hunt Groups

Cascade ringing until someone answers.

Call Queues

Queue overflow with wait treatment.

Business Numbers

Local and national brand numbers.

Number Portability

Keep numbers when you migrate.

Call Forwarding

Forward by schedule or availability.

Simultaneous Ring

Ring devices at the same time.

Sequential Ring

Try devices in a preferred order.

Voicemail to Email

Deliver messages to the inbox.

Conference Calling

Host multi-party audio meetings.

Audio Conferencing

Enterprise conference bridges.

Call Pickup

Answer a colleague’s ringing extension.

Call Parking

Park and retrieve from any extension.

Caller ID Management

Control outbound presentation.

Call Blocking

Block unwanted or abusive callers.

Blacklist / Whitelist

Allow or deny by policy lists.

Business Hours Configuration

Route by open and after-hours.

Enterprise Features

12 features

Geographic Numbers

Local presence in key regions.

International Calling

Global outbound with rate controls.

Multi-Branch PBX

One system across multiple sites.

Department Routing

Direct callers to the right team.

Executive Assist

Priority screening for leaders.

Reception Console

Live attendant console for front desk.

Shared Line Appearance

Share presence on key lines.

Presence Status

Know who is available instantly.

Device Management

Provision and manage endpoints centrally.

WebRTC Calling

Browser-based calling without plugins.

Mobile PBX

Company dial tone on mobile apps.

API Integration

Connect PBX events to business systems.

Use cases

Where teams apply Cloud PBX & VoIP System

Practical scenarios with full detail—so stakeholders can map this product to real operating workflows.

Use case 01
Headquarters and branch telephony
Standardize business calling across offices.
Use case 02
Hybrid and remote employee calling
Give staff softphones and mobile clients anywhere.
Use case 03
Department auto-attendants
Route callers to departments without legacy PBX menus.
Use case 04
Front-desk and reception routing
Handle reception workflows with cloud call controls.
Use case 05
Voicemail and call recording needs
Capture messages and recordings in one cloud system.
Use case 06
Bridge to contact center queues
Escalate business calls into contact center skills.

Built for

Teams that own customer conversations

Designed for the roles that fund, operate, and improve customer communications every day.

IT and unified communications teams
Facilities and office operations
Growing multi-site businesses
Contact center adjacent telephony owners
Office administration teams
Remote workforce managers
Security and identity owners
Multi-branch operations leads

Outcome pathways that use this product

Business Communication

Enterprise calling and messaging for the whole company

View solution

AI Contact Center

Modernize every queue with AI at the core